Terms, Delivery, Returns & Refunds
\nLast updated: 14 April 2026<\/p>\n
These Terms, Delivery, Returns & Refunds govern enquiries, quotations, orders, delivery arrangements, and after-sales matters relating to products and services supplied by New Front Ltd through core.com.mt and coreplus.com.mt. This page should be read together with the Privacy Policy and Legal Notice.<\/p>\n
1. Company Details
\nCompany name: New Front Ltd
\nAddress: Triq Mannarino, Birkirkara BKR 9085, Malta
\nEmail: info@core.com.mt
\nTelephone: +356 2144 3449<\/p>\n
For any questions relating to an enquiry, quotation, order, delivery, return, or refund, customers may contact the company using the details above.<\/p>\n
2. Scope
\nThese terms apply to orders, quotations, deliveries, returns, and refunds relating to kitchens, furniture, and interior products supplied by New Front Ltd. Certain products may be supplied on a made-to-order, project-specific, bespoke, or special-order basis, and such products may be subject to additional project documentation, quotations, technical drawings, brand-specific conditions, or written agreements.<\/p>\n
3. Product Information
\nThe company aims to ensure that all product descriptions, visuals, dimensions, finishes, and specifications are presented as accurately as possible. However, natural materials, handmade finishes, production tolerances, and screen display differences may result in minor variations in colour, texture, grain, dimensions, or appearance.<\/p>\n
Any renderings, drawings, samples, or visual references are indicative unless expressly confirmed as final contractual specifications in writing.<\/p>\n
4. Quotations and Orders
\nOrders are normally preceded by a quotation, discussion, or project proposal. A quotation becomes binding only when it is accepted by the customer and confirmed in writing by core.<\/p>\n
For kitchens and other interior products, final specifications may depend on approved measurements, selected finishes, supplier confirmation, site readiness, and any technical details agreed during the project process.<\/p>\n
The company reserves the right to decline, suspend, or revise an order where there are material changes in scope, supplier availability, technical feasibility, or site conditions.<\/p>\n
5. Deposits and Payment Terms
\nA deposit is required before an order is placed or production is confirmed. The amount of the deposit is determined on a case-by-case basis and is agreed in advance with the customer as part of the quotation or order confirmation.<\/p>\n
Unless otherwise agreed in writing:<\/p>\n
the agreed deposit must be paid before procurement, production, or supplier confirmation begins<\/p>\n
any remaining balance must be paid in accordance with the payment schedule stated in the quotation, order confirmation, or invoice<\/p>\n
the company may delay procurement, delivery scheduling, or installation coordination until due payments have been received<\/p>\n
6. Delivery and Shipping
\nShipping model
\nFor kitchen orders and selected furniture or interior items, products are sourced from suppliers within the European Union and delivered to Malta as part of a coordinated project process. Shipping is arranged by core and, unless stated otherwise in writing, is included in the agreed price for the ordered goods.<\/p>\n
Delivery address
\nProducts are delivered directly to the address specified by the customer. The customer is responsible for ensuring that the delivery address, site access details, contact details, and any relevant logistical information are accurate and provided in good time.<\/p>\n
Delivery timing
\nDelivery scheduling is coordinated around the date on which the customer’s apartment, residence, or project site is expected to be ready. Delivery timelines are therefore indicative and may depend on supplier lead times, manufacturing schedules, transport conditions, customs or port handling where relevant, final site readiness, and customer coordination.<\/p>\n
Customer responsibilities
\nThe customer must ensure that:<\/p>\n
the site is accessible and ready to receive the goods on the agreed date<\/p>\n
any lifts, stair access, permits, building management permissions, or handling arrangements are available if needed<\/p>\n
someone is available to receive the delivery, where required<\/p>\n
If delivery cannot be completed due to inaccurate information, lack of access, or site unavailability, additional storage, handling, redelivery, or logistics charges may apply where legally permissible and where this has been communicated in advance.<\/p>\n
7. Inspection on Delivery
\nCustomers should inspect goods as soon as reasonably possible after delivery. If any item appears visibly damaged, incomplete, incorrect, or defective, the customer should notify New Front Ltd in writing within [insert number] days of delivery and, where possible, include photographs and a clear description of the issue.<\/p>\n
Prompt notification helps the company assess the issue and coordinate with suppliers, transport partners, or manufacturers where necessary.<\/p>\n
8. Returns and Right of Withdrawal
\nStandard consumer rights
\nWhere applicable under mandatory consumer law, customers may have statutory rights in relation to cancellation, withdrawal, defective goods, or goods not supplied as agreed.<\/p>\n
Bespoke and made-to-order goods
\nMany kitchens and interior products supplied by New Front Ltd are bespoke, made-to-measure, configured to the customer’s specifications, or specially ordered for a particular project. Such goods may not be eligible for return or cancellation for change-of-mind reasons once the order has been confirmed, in line with applicable legal exceptions for custom-made or clearly personalised goods.<\/p>\n
Non-bespoke items
\nIf New Front Ltd supplies a standard, non-bespoke item that is legally eligible for withdrawal under applicable distance-selling rules, any return request must be made in accordance with the relevant statutory timeframe and subject to the product being unused and returned in appropriate condition, unless the return relates to a defect or non-conformity.<\/p>\n
9. Refunds
\nRefund eligibility depends on the type of product, the stage of the order, and the reason for the request.<\/p>\n
Refunds may be considered in the following situations:
\nthe company accepts a cancellation before procurement, production, or supplier commitment has begun<\/p>\n
a product cannot be supplied and no suitable alternative is agreed<\/p>\n
goods are proven to be defective, damaged, or materially not as described, subject to inspection and applicable legal rights<\/p>\n
a refund is otherwise required under mandatory consumer law<\/p>\n
Refunds may be reduced, refused, or not available where:
\nthe product is bespoke, custom-made, made-to-measure, or specially ordered for the customer<\/p>\n
procurement or production has already started<\/p>\n
the issue results from incorrect information, measurements, or specifications provided or approved by the customer<\/p>\n
damage occurs after delivery due to handling, installation by third parties, misuse, or unsuitable site conditions<\/p>\n
Where a refund is approved, it will generally be processed using the original payment method unless otherwise agreed.<\/p>\n
10. Defects and Non-Conforming Goods
\nNothing in these terms limits any mandatory rights the customer may have under applicable consumer protection law in relation to goods that are defective, damaged, or not in conformity with the contract.<\/p>\n
If a product is affected by a genuine defect or supply error, the company may, depending on the circumstances and applicable law, offer one or more of the following remedies:<\/p>\n
repair<\/p>\n
replacement<\/p>\n
partial refund<\/p>\n
full refund<\/p>\n
The appropriate remedy will depend on the nature of the issue, supplier assessment, feasibility, and the customer’s legal rights.<\/p>\n
11. Delays Outside Reasonable Control
\nThe company is not responsible for delays caused by events outside its reasonable control, including but not limited to supplier delays, transport disruption, force majeure events, strikes, shortages, manufacturing delays, port disruption, or delays caused by incomplete customer information or site unavailability.<\/p>\n
Where possible, customers will be informed of any significant delay affecting their order.<\/p>\n
12. Limitation of Liability
\nTo the extent permitted by applicable law, New Front Ltd shall not be liable for indirect or consequential loss, delay-related inconvenience, or losses arising from circumstances outside its reasonable control. Nothing in these terms excludes liability where exclusion is not permitted by law.<\/p>\n
13. Governing Law
\nThese terms shall be governed by and interpreted in accordance with the laws of Malta. Any dispute arising in connection with these terms shall be subject to the jurisdiction of the Maltese courts, unless mandatory law provides otherwise.<\/p>\n
14. Contact
\nFor any questions concerning an order, delivery, return, refund, or complaint, please contact:<\/p>\n
core
\nTriq Mannarino, Birkirkara BKR 9085, Malta
\nEmail: info@core.com.mt
\nTelephone: +356 2144 3449<\/p>\n
Last updated: 14 April 2026<\/p>\n","protected":false},"excerpt":{"rendered":"
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